Invoice Finance Solutions Ltd is registered in England & Wales Co Number 04592591

Registered Office: Evergreen, Normanby Road, Nettleton, Lincolnshire. LN7 6TA

Copyright 2025 - Invoice Finance Solutions Ltd. Please click here to view our Privacy Policy

Please click here to view our Complaints Procedure

Invoice Finance Solutions Ltd (FRN 915919) is an appointed representative of SME Funding UK Ltd (FRN 772970) which is authorised and regulated by the Financial Conduct Authority

Invoice Finance Solutions Limited are brokers, not a direct lender.

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Invoice Finance Solutions Limited

Complaints Procedure

1. Introduction We are committed to providing high-quality financial products and services. However, we recognise that there may be instances where customers wish to raise concerns or complaints. This document outlines our complaints procedure to ensure that your concerns are handled promptly and fairly.

2. How to Lodge a Complaint If you are dissatisfied with any aspect of our financial products or services, you can lodge a complaint through the following methods:

• By Phone: Call our customer service team at 01472 851398.
• By Email: Send an email to info@invoicefinancesolutions.co.uk.
• By Mail: Write to us at Invoice Finance Solutions Ltd, Evergreen, Normanby Road, Nettleton, Lincolnshire. LN7 6TA

Please provide your full name, contact details and a clear description of your complaint.

3. Complaint Handling Process

1. Acknowledgment: We will acknowledge your complaint within 5 working days of receipt.

2. Investigation: Our team will investigate the issue thoroughly and may contact you for further information.

3. Resolution: We will provide a final response within 8 weeks or inform you if more time is required.

4. Escalation Process If you are not satisfied with our response, you can escalate the matter by:

• Referring the complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or by telephone 0800 023 4567, if unresolved within the given timeframe.

5. Customer Rights You have the right to:

• Receive a fair and impartial review of your complaint.
• Be informed of progress at each stage of the complaint process.
• Escalate the matter if you are unsatisfied with our response.

6. Contact Details for Financial Ombudsman Service If you remain dissatisfied, you may contact the Financial Ombudsman Service:

• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567

We value your feedback and strive to improve our services based on customer concerns. Thank you for bringing your issue to our attention.